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.. Returns ..
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you an exchange. We do not offer refunds, you will rather receive credit for the same amount of your original purchase.
Please note, return shipping needs to be covered by the customer, however shipping on your exchange purchase will be free.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift Cards are not refundable and cannot be exchanged for cash.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will not qualify for a credit refund.
Any item that is returned more than 30 days after delivery will also not qualify.
...Credit Refunds (if applicable)...
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit code will be sent to you within a certain amount of days.
...Sale items (if applicable) ...
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged or returned.
..Exchanges (if applicable) ..
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: &Seek, 50 Barnet Street, Cape Town, Western Cape, 8001, South Africa.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: &Seek, 50 Barnet Street, Cape Town, Western Cape, 8001, South Africa
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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